Privacy policy

Please read this Privacy policy of Learn.fm (or Policy), to learn:

• What kind of private data we collect;
• For what purposes we collect it;
• How we collect, process and protect it;
• How you can manage it (e.g., request information about private data, delete or edit it).

Your personal data is processed by NERVE.AI LLC 2/1 Proshyan str., Yerevan, Republic of Armenia, 0019, tax number: 02856794, registration number: 286.110.1225467.

We strive to strictly protect the privacy of our users and the security of all data.

This page provides information about our policy regarding the collection, use, disclosure and management of your personal information when you use our Service.

Learn.fm («us», «we» or «our») manages the website https://learn.fm and our web and mobile applications, listed on our website («Service» tab).

By using the Service, you trust us with your personal information.

We will not use or share your personal data with anyone else, except as described in our Policy.

We use personal information for several reasons:

• To provide you with all the Service’s functions;
• To improve the service, make it intuitive and user-friendly;
• To optimize, support and upgrade the Service;
• To protect the Service and its users.

Even if you don’t use the service, you may share some information about yourself at will. For example, you can submit your email, so that we can keep you current with the news of our Service, if you have the opportunity. You can unsubscribe from the newsletter anytime — just click “unsubscribe” in any of our letters. We will not send you unwanted emails any further.

Private data that we collect

This Policy applies to information (including personal information) collected through the Service and the Website.

We collect the data that you willingly share with us. Specifically, we take the information that you fill in the bulletin when signing up in the Service or the Website. We also collect the information you give to our tech support and the reports you send to our email: tech@learn.fm.

«Private data» means any information that identifies or can identify you directly or indirectly.

When using our Service, you may provide us or we may ask you to provide us with certain personal information to contact or identify you for the purposes specified in this Policy.

Private data includes your email address, name, surname, phone number. It also includes payment information from account owners (only the data that you provide when paying for the Service), and other information that may count as identifying.

We can also use the information that your browser reports every time you visit our service. («Log data»). The log data includes:

• Information about network – identifiers like your computer’s Internet protocol address («IP»), cookies, browser type, browser version;
• Pages of our Service that you visit, time and dates of your sessions, time spent on these pages;
• Language, stats, browsers and device settings, operational system, mobile network (including operator and telephone number);
• Logs of the interaction of your browsers and devices with our Service, including failure reports, activities in the system, the URL, which you’ve followed to get to it (URL).

We get these types of data when you access our Service from your device (and through the website as well). This information allows us to make the Service suitable for you. Knowing this, we can optimize it and improve it, taking usage statistics into the account.

In case of a data leak, we’ll inform you immediately within 72 hours to prevent any consequences for you.

We use automatic means to process the information. We store your personal information in secure networks in encrypted form and is accessible only to a few people who have special access rights to such systems and who are obliged to keep the information confidential. We provide appropriate protection against unauthorized access to information or equipment used for processing.

Use of personal information

Personal information is used and processed transparently only for the lawful and fair purposes specified in this Policy.

We may use your personal information to fulfill our obligations to provide the Service (including through the website) to make it convenient for you

In those terms, we can:

• Collect the statistics, respond to your requests and comments addressed to your support team or email address specified in this Policy;
• Ask you to rate and leave feedback about our service;
• Inform you on your account and provide you with support regarding your use of the Service.

If we have not entered into a contract with you, we may use your Personal Information to contact you, relying on our legitimate interest in administering and supporting our Service.

We can use third-party services such as Google Analytics to collect, monitor and analyze log data to perform data analysis under our legitimate business interests in improving our Service. This enables us to improve the user experience and performance of the Service. It also facilitates the research and analysis of the Service to enhance the functionality of our Service.

These third-party service providers have their own privacy policies regarding how they use information that is consistent with the laws on processing personal information.

Your Data Protection Rights

Your Personal Data will be processed transparently. You have the rights to:

• Revoke your consent;
• Object to the use of information for a specific purpose or purposes;
• Request for your information stored with us;
• Update, modify, correct, clarify;
• Restrict the use and removing of your information;
• Rights related to automated decision-making and profiling. We do not use your personal data in this way;
• Request a copy of your personal data, which are stored with us for reuse in another service;
• Send us a claim if you believe your rights may be violated by this Policy;
• Submit a complaint to the appropriate state body depending on the procedure and subject of the complaint. You can do it in case of violation of your rights by this Policy

We also recommend you to read the instructions that show up when you register before using the Service. You also and follow the prompts mentioned there.

You can change the settings and make other actions specified in the hints. We have introduced this feature for the convenient use of the Service, including the use of your personal information rights.

Please send your inquiries to the tech support or e-mail tech@learn.fm.

Upon request, we will provide you with a reply within 30 days of such a request.

Processing Time for Personal Information

The processing of personal information that allows us to identify you is limited, and it is carried out only within the time limits specified in this Policy.

If you request to cease processing and delete your personal information, the processing will be ended immediately and we will delete personal information as well. Here, you need to re-activate your account to use the Service.

You can delete some data (like first name, last name) by yourself anytime.

Upon termination of the Service, personal information may be stored within 30 days from the last subscription payment. If you change your mind and come back to our Service, the re-activation process will be much easier for you.

When you stop using the Service without sending a request for deleting the account and without subscription renewal within 30 days from the last payment, personal information becomes anonymous. It means that all data is overwritten and can no longer be identified.

Recipients of Personal Information

We do not claim the ownership of your data and will never transfer, sell or license access to these data to any third parties. We may pass the information on to our customer service assistants according to your instructions.

In addition, we may reveal information that we collect with the Service when we strongly believe that these people may receive, use, store or disclose this information on the following grounds:

– They ensure compliance with the law, and implement the court decision or enforce the request of the state institution. You can receive information about these requests by this email tech@learn.fm.

• They enforce compliance with treaty obligations or investigate possible violations of them.
• They recognize fraud, prevent it or otherwise act as a deterrent, and address technical or security issues.
• They protect our rights, property or security, our users or the public according to the law or with the powers granted to them by law.

Security

The security of your personal information is our priority, and we strive to protect it. No internet transmission method or electronic storage method is completely secure.

We’ve implemented appropriate technical and organizational measures to ensure security and data leakage:

These measures include encryption of your data during exchanging and storing it. The number of employees who have access to your data is limited, and they have strict confidentiality obligations for the sake of legitimate processing. However, we cannot guarantee that unauthorized third parties won’t be able to pass through our security measures. If you use a password on the Service, you handle its privacy. Do not share it with any other person.

If you believe your password was misused or your account was compromised, please notify us immediately by sending a notification to this email address: tech@learn.fm.

Regardless of where your data is processed, we use the same security measures described in this Policy.

Cookie files

We may use the information got from our cookies to determine user’s behavior and provide you with content and suggestions based on your profile, and to improve the usability of our Service.

Cookie files — files with little data that may include an anonymous unique identifier. Cookies are sent to your browser from the website and stored on your computer’s hard drive.

We use the following cookies to collect information:

• Technical cookies that are necessary for you to navigate our Service and use its functions. These cookies also allow our Service to remember your previous actions during the same browsing session.
• Analytic cookies that help us analyze how users interact with the Service and how it works.
• Functional cookies that allow our Service to remember the choices you make when you visit it. We need it to provide you with more personalized features.
• We can also use ad cookies that store information from your browsing history to record your interests and your browsing path on our Service.
• You may choose to decline cookie files or choose when to send cookies. However, if you don’t accept cookies, you won’t be able to use some functions of our Service.

Links to related sites

Our Service may contain links to other sites that we do not manage. If you click on a third-party link, your browser will redirect you to the third-party site. We strongly encourage you to read the privacy policy of each site you visit.

We don’t control or accept any responsibility for the content, privacy or activities of any third-party websites or services.

Children’s Privacy

We do not intend our Service for people under 13 old («Children»).

We do not intentionally collect personal information about children under 13 y.o. If you are a parent or a caretaker and know that your children have provided us with personal information, please contact us. If we discover that Children under 13 have provided us with personal information, we will remove such information from our servers as soon as possible.

GDPR compliance

We strive to invest our resources by implementing strict technical measures and protections to ensure compliance with GDPR in all our solutions.

Transparency, integrity, confidentiality and security are important to us, and that is why we have applied the relevant technical and organizational measures specified in this Policy to ensure them.

Updates of this Policy

We can update our Policy to keep it precise and up to date. We’ll inform you about updates by posting the new Policy on this page.

We recommend you to review this Policy from time to time to check for any changes. Changes to this Policy take effect from the moment they are published on this page.

Please contact us if you have questions regarding this Policy. We will be glad to help you.

Contacts

If you have questions or reports regarding the way we operate your data, please contact us through email tech@learn.fm or at this address: NERVE.AI LLC 2/1 Proshyan str., Yerevan, Republic of Armenia, 0019.